FAQ

💬 Frequently Asked Questions (FAQ)

🧴 What is Epuréne?

Epuréne is a luxury skincare brand inspired by dermatology and clean beauty principles.
Our products are crafted to visibly reduce puffiness, swelling, and dark circles — helping you look refreshed, confident, and radiant every day.

🚚 How long does shipping take?

Due to high demand, shipping can take 1–3 weeks, depending on your location.
However, most customers receive their order in less than a week.
We process every order carefully to ensure safe, fresh, and timely delivery.

💌 Do you offer free shipping?

Yes! We always offer free shipping on every order, no minimum purchase required.

🔍 Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
If you don’t see your tracking email, please check your spam folder or contact us at support@epurene.com.

🕒 How long does processing take?

All orders are processed within 1–3 business days before shipping.
Once processed, you’ll receive your tracking details automatically.

📦 What is your return policy?

We offer a 30-day return window for unopened and unused products.
Because our skincare products are made for delicate eye areas, we can’t accept returns on opened items — this ensures every customer receives a fresh and hygienic product.
To start a return, just contact our team at support@epurene.com.

🌍 Do you ship internationally?

Yes, we ship to most countries worldwide.
Shipping times can vary slightly depending on location, but our team ensures every international order is handled with care and tracking information is provided.

🧠 How should I use the Epuréne Eye Cream Stick?

Gently apply under your eyes each morning and evening.
Glide the stick over clean skin, focusing on areas with puffiness or dark circles.
For an extra cooling effect, store it in the refrigerator before use!

🪄 When will I see results?

Many customers report seeing a visible difference in as little as one week of consistent use.
Results improve over time with daily application.

💎 What makes Epuréne different?

We combine dermatologist-approved science with clean, cruelty-free ingredients and a minimalist luxury design.
Each product is formulated to deliver visible results while feeling light, refreshing, and effortless to use.

💬 Still Have Questions?

Our support team is here for you 7 days a week!