Return Policy
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Epurene Return & Refund Policy
At Epurene, we take pride in creating products that bring value and joy into your life.
If something isn’t quite right, we’re here to help — under the simple conditions below.
Eligibility for Returns
We accept returns within 30 days of receiving your order, provided that:
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The item is undamaged and in its original packaging
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All included materials are intact and unaltered
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The product shows no signs of wear or damage
Please note:
We cannot accept returns for any items that have been broken or cracked by the user.
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How to Start a Return
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Email us at support@epurene.com within 30 days of delivery.
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Include your order number and a short explanation for your return.
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Our support team will review your request and provide you with detailed return instructions.
Customers are responsible for return shipping costs.
We recommend using a tracked shipping method to ensure safe delivery back to us.
Returns received after 30 days of delivery will not be accepted.
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Refunds
Once your return is received and inspected, you’ll receive an email notification.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that shipping costs are non-refundable.
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Our Commitment
Epuréne is created to bring you moments of peace and self-care through creativity.
If you have any concerns or questions before starting your journey, please reach out — our team is happy to assist.
Contact us anytime: support@epurene.com